Hsbc secure key how does it work

You can only press to request the activation code up to 5 times. After 5 attempts, a message will be displayed asking you to Customer Service Center on 84 28 37 the South or 84 24 62 the North , which operates from am until pm daily for assistance. HSBC bank strive to bring you new features for more secure banking services. Therefore, from July 14, , when you log on your Online Banking, you will be asked to create a new login password. Yes, for customer confidentiality reasons, the Bank requests you to change your password.

After the security password has been set, in the next times, you can log on your Online Banking in the same way as before. You can send up to 5 online requests within 24 hours. On the 6th request, an error message will be displayed and you will be asked to contact Customer Service Center on 84 28 37 the South or 84 24 62 the North , which operates from am until pm daily to complete the password setup.

You will no longer require touse your primary password to log on to HSBC online banking. Old way to log on: To log on to HSBC Online Banking, you need to enter your username and your security code generated by your security device. The primary password has been removed to provide you a simpler, faster, yet just as secure online banking experience with your Security Device. Rest assured, your security and the online banking functionality will not be compromised at any time.

However, as we are continuously upgrading online banking features, you will still need to set up a primary password while registering for HSBC online banking. For opening a new account or a time deposit account, please click on Services at the top of your Accounts page and follow through the on-screen instructions as per normal process. If you have registered with Personal Internet Banking and you can't log in, first double-check you entered your details correctly.

If you still can't log on, write down the error message and call Customer Services:. The full transaction narrative is collapsed by default on the new platform. On the Account History page, please click the arrow on the right of Balance to expand the transaction narrative. You can locate Quick Links on the top of the Account Summary page, click on the arrow and expand or hide the menu of Quick Links on the Online Banking homepage. Quick Links menu is provided for easier access to the most commonly used banking services.

For now, the icons of the Quick Links are fixed. There will be continuous enhancements made to advance your experience of banking with us. To search for a specific transaction, select the magnifying glass icon Search and filter function above your account transaction list.

Search can find banking and credit card transactions made in the last 90 days. This can then be printed. With Move Money you can:. This is a useful feature if you transfer regularly for example, pay school fees to the third-party account without entering again details of beneficiary. We have simplified the transfers for your saved payees. Right after selecting the source account for the transfer, just select "Your accounts or someone you've paid before" option so you can have a full list of the saved payees.

You can still make transfers to most of your Internet Banking accounts. It has now been simplifie d with which transferring through your own accounts both domestic and international would have the same experience as transferring to your saved payees or beneficiaries.

We have made the transfer of money experience more simplified by incorporating the transfer to you own international accounts through the same way as transferring with your domestic accounts and saved payees. Just click on "Pay and Transfer" in the Quick Links portion of your Accounts page and after you have selected your source account, select "Your accounts or someone you've paid before" then you will be able to see your own international account as one of the beneficiary accounts to select from.

You can still make a transfer to a new bank account via the new payment transfer selection feature. After selecting the source account for the transfer, just select the option "New payment to a person" and you'll be directed to the next screen asking for the relevant information for your new payee account.

Just remember to add this account to your payees so you won't have to do the whole process of entering its details all over again. Please follow the on-screen instructions on the security code input page on HSBC online banking to input the correct information into your security device and generate the required security code. If you have entered a wrong number into your security device, press the green button to backspace and delete your last entry.

To clear your entire entry, press and hold the same green button. If the security code is still not accepted you may call our Contact Center 84 28 37 for assistance. Once you are back online check your account balances and transaction history. If you think there's a problem, call our Contact Center 84 28 37 for assistance. When searching for a bank in the Bank Search feature upon doing a money transfer, you should search the complete name of the bank or the bank's SWIFT code.

If in case you're still not able to, you may call our Contact Center hotlines for further assistance. Frequently Asked Questions. Ways to bank. On this page. Is the Digital Secure Key enough to protect my account?

We will also ask for two digits from your personal HSBC security number. Tap on the Profile menu, select Security. Tap on Deactivate under the Digital Security Device heading. Click on the red Deactivate button on the bottom of the screen.

You will see an option to switch device types and instructions on how to do so. You won't need to worry about always keeping track of where your physical Security Device is. Fast and reliable: Just a few taps is all it takes to activate your Mobile Secure Key on your HSBC Malaysia Mobile Banking app and it's instantly ready for you to use to log on to online banking or verify transactions. Gone are the days of waiting for your Security Device to be sent to you. Better for the environment: Your Mobile Secure Key takes your banking digital and lowers the overall carbon footprint generated by manufacturing, shipping, packaging and waste.

What options do I have to log on to online banking? Mobile Secure Key. Security Device. A physical Security Device issued to account holders. Note: Your physical Security Device if you have one will be deactivated immediately once you activate your Mobile Secure Key.

You can return the physical security Device to any of our branches or choose to dispose or recycle it. Step 2: Set up a 6-digit PIN for your mobile banking log on. Press the green button lightly and quickly, do not hold it down and enter the same PIN reset code again.

You should ensure that you are entering the code exactly as it appears on screen. The PIN reset code was entered incorrectly for the fourth time. You should ensure that you are entering the reset code exactly as it appears. Secure Key is unlocked and a new PIN needs to be set-up.

Your confirmation PIN did not match the first. The new PIN you have entered is not safe and could be guessed.

For example - you should avoid using sequential or repeated numbers such as or One of the buttons on your Secure Key has been held down for too long. To save battery power, Secure Key will automatically power off. The battery power is running low. Don't worry - there are still approximately 2 months of power remaining. Don't worry - there's still approximately 1 month of power remaining.

The battery power is running very low. There is only minimal power left. You should order a replacement Secure Key as soon as possible. Ways to bank. Online banking. On this page. Discover what the Secure Key does and how to get started. What's a Secure Key? Fraud protection - With Secure Key you have an extra layer of protection. Peace of mind - Secure Key gives you greater peace of mind because you have this extra layer of security.

Easy to use - Just switch it on, enter your Secure Key PIN code and it'll give you a unique, one-off six digit passcode each time you log on. It's as simple as that. Small and portable - It's about the same size as a credit card so it should easily fit in a wallet or purse. You can take it with you and log on to online banking anywhere you choose.

Two-factor authentication The Secure Key is a two-factor authentication device that will help protect you from online banking fraud.

Much more secure The code you need to input online is displayed on the device and therefore seen only by you. Protection for transactions All online banking transactions such as fund transfers to non-designated accounts need to be authenticated by a device held only by you.

How do I get a Secure Key? How do I activate my Secure Key? Enter the activation code we sent you. If you don't have it, you can request a new one onscreen Enter the serial number on the back of your security device Follow the onscreen instructions to create a PIN and generate your first security code You have 60 days to activate your Secure Key. Can I have a second Secure Key, one for work and one for home? What do I do if I do not have my Secure Key with me?

Can I use someone else's Secure Key?